KPH Healthcare Services

  • Accounts Receivable Clerk/Collections

    Job Locations US-NY-E Syracuse
    Posted Date 5 days ago(11/12/2018 12:40 PM)
    Requisition ID
    2018-1611
    # of Openings
    2
    Category
    Accounting/Finance
    Location
    US-NY-E Syracuse
  • Overview

    Scope of Responsibilities: Collection Clerk should have phenomenal communication skills, organizational skills, negotiation skills, be extremely detail-oriented, analytical skills, and have the ability to create spreadsheets for reporting purposes. Works with minimal supervision.

     

    Job Summary: Under general direction of the Director of Financial Services, this position contacts customers with delinquent accounts, initiates appropriate action, resolves customer disputes and maintains computerized records in order to ensure the efficient collection of past due accounts.

    Responsibilities

    Job Duties:

    • Identify delinquent accounts.
    • Responsible for contacting customers of delinquent accounts on a consistent basis until that account is resolved.
    • Maintain accurate records of all work performed on an account to include letters, telephone conversations, charges payments, etc.
    • Audit accounts to determine what the balance of an account consists of and provide documentation.
    • Recognize and rectify any errors made within an account.
    • Upon a customer’s request, be responsible for the research, preparation, and communication of outstanding invoices, letters, or other documentation within a reasonable time frame
    • Assist in the preparation of accounts being referred to the attorneys for collection
    • Maintain a courteous demeanor at all times when dealing with our customers no matter how trying it may be
    • Assist in special projects as required
    • Responsible for completing all mandatory and regulatory training programs
    • Perform other duties as assigned

    Qualifications

    Attendance Requirements:

    • Must be available, and on-time for scheduled work shifts

     

    Educational Requirements:

    • Required: Associates Degree or higher in Accounting or a related field
    • Preferred: Bachelor’s Degree in Accounting or a related field

     

    Experience:

    • Preferred: Experience in Accounts Receivable Department or Collections preferred, but not required

     

    Special Conditions of Employment:

    • Criminal background check and/or drug test
    • Initial and continuous exclusion and sanction/disciplinary monitoring

     

    Required Training:

    • HIPPA Privacy Course
    • HIPPA Security Course

     

    Job Skill Requirements:

    • Assertive interpersonal communication skills
    • Strong understanding of computer technology

     

    Behavioral Traits Required:

    • Cooperation: Must work harmoniously and effectively with fellow employees, supervisors and others you are in contact with
    • Initiative: Must work within supervision guidelines and assume additional responsibilities
    • Flexibility: Must be willing to work variable work schedules, assist others as requested and available, and be willing to perform all assigned work
    • Adaptability: Must respond to new situations in a positive way, accept change, support new ideas, master new routines and grasp explanations, apply current knowledge in new environments and experiences
    • Involvement: Must enjoy the demands of the job and work with interest and enthusiasm
    • Customer Service: Must provide appropriate customer service (for Kinney customers, fellow employees and business partners), listen attentively to their needs and respond appropriately
    • Safety: Must take care of equipment and employ good safety habits
    • Leadership: Must gain acceptance of ideas and accomplish goals through subordinates, peers and teams

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